|Although a lot of off-the-shelf
solutions exist for call centre applications, they rarely meet customer
expectations. Moreover, customer knowledge typically evolves with project
progress thus demanding greater flexibility of the entire architecture. An
overall architecture built from off-the-shelf components only present itself as
leaky one. In order to fill the gaps, our team jumps in and provides the proper
"glue" between the components.
products are best served by the Sun product range, as the platform offers
maximum performance and realiability for server based real time applications.
As a consequence we joined the Sun iForce Partner program and aquired the
status of a "Commercial Developer". Although Sun's mission has changed and
partner programs have been interrupted in course of the Oracle merger, we will
continue our services and support as hitherto.
past, we have furnished several software packages based on Sun platforms for
our customers. Major developments included:
- diagnostic tools for telephony (e.g. class based decoding of the
ASAI CTI protocol used in Avaya Communication Servers)
multiclient application oriented pseudo-real-time middleware solution (for
access to MIS real-time reporting data)
real-time client/server statistic routing engine for the Nortel Periphonics
Voice Processing System (VPS)
operating systems for these products were typically ranging from Sun Solaris
2.6 to Solaris 9 for both Intel and Sparc edition. Although Solaris 8 and
Solaris 9 prove to serve as the major operating system platform, we keep an eye
on Solaris 10 as well. Up to now we made use of the following program languages
- Assembler / Machine Language for system and hardware level
for system and hardware level routines
- Java for application framework and graphical user
philosophy placing high emphasis on modular design and
reusability also relies on a stable operating system platform. The choice of
Sun Solaris always placed our customers on the safe side. For information
please consult the services section. In any case we invite you to
contact us directly.