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Training

As the world of telecommunication and information technology provides a wealth of challenges, our training aim to complete the student's picture. Starting from scratch or building upon a solid base derived from product trainings and basic courses, focus is placed on real issues, providing a significant gain in understanding. Especially in a heterogeneous environment, technicians are faced with problems of interworking and interoperability, not only isolated modules. Due to these facts, we provide customized training courses guiding through the area of information technology, telecommunication, standardization, heterogeneous architecture, design and integration.

The following items may be covered in a training course tailored to serve customer requirements at best:

  • Operating system selection and usage for system integration and application development
  • Hardware related program design, implementation, debugging and performance engineering
  • Markup languages (HTML, XML), data representation and exchange including web design
  • JAVA application architecture and implementation including interfaces to other programming languages such as C, C++
  • JAVA technology in the enterprise including JAVA Servlets, EJB, JSP and JSF
  • Script language purpose, usage and limits (covers Javascript, Python, Perl, PHP, shell scripts and batch files)
  • Microsoft Visual Basic for Applications workshops, empowering Microsoft Excel and Microsoft Access worksheets and databases
  • Advanced PHP scripting with databases and web forms
  • Switching in theory and practice, for both public and private networks
  • Differences between telecommunication and datacommunication architectures (e.g. switching and backplane architectures)
  • Public network architecture and protocols (including MTP, SCCP, TCAP, ISUP, M2UA, M3UA, TALI)
  • Centralized and distributed architectures for converged networks and related concepts (e.g. softswitch)
  • Intelligent network architecture and protocols (INAP) for narrowband and broadband networks
  • Application interfaces for intelligent and converged networks (JAIN, OSA)
  • Public network access protocols (including ISDN Q.931)
  • Existing and future broadband architectures and protocols
  • Private network architecture using standardized and proprietary protocols (QSig, DCS, etc.)
  • Fax technology and protocols (T.30, T.37, T.38)
  • Theory and practice of alternative routing architectures (including routing table and facility access administration)
  • Charging in telecommunication networks (includes online and offline billing)
  • CTI architectures, protocols (including SCAI, ASAI) and application interfaces (including TSAPI, JTAPI, SIP-Servlets and proprietary APIs)
  • Design of CTI applications in single site and multi site environments
  • Design pattern in CTI and telecommunication system development (e.g. basic call state models in IN, agent and call state models in call centers)
  • Dial plan design for private networks
  • Migration of enterprise architectures to service provider architectures (including pre-routing, network routing and full intelligent network integration)
  • Call center architectures and implementation (external vs. integrated, distributed vs. virtual vs. service based)
  • Report design and database usage
  • Interactive Voice Response system architecture and design
  • Speech recognition issues
  • Sizing for telecommunication resources (including trunks, announcements, call center agents), identification of load dependent items
  • Timing and synchronization for circuit and packet switched networks
  • Reliability engineering for telecommunication, CTI systems and call centers
  • Data networking protocols (e.g. TCP/IP, SCTP, ATM, FR)
  • Voice over packet network architecture, protocols and implications for quality of service
  • Protocols for voice over IP (H.323 suite, SIP, MGCP, H.248, IAX, XMPP)
  • Statistical data visualization and evaluation, exceeding the frontiers of common reporting systems
  • Graph theory and practice including algorithm selection and implementation
  • Performance engineering for telecommunication and datacommunication networks including hardware, software and networking aspects
  • Reliability engineering for single components and networks
  • Stochastic processes, Markov chains and queueing theory (including recent developments)

The items listed above do not form an exhaustive list as it only represents customer needs we have faced in the past. It has to be noted that our training courses do not replace product training, they complement it. Consequently highest training effect may be achieved by attaining both types.

Training locations may include customer sites as well as training centres. For more information, please contact and share your expectations with us. Some of the trainings are also offered for non-commercial customers in a private atmosphere. For more information, refer to www.nfrese.net

@2011 .Telecomm