During the last years we often had the opportunity to work with the renowned call centre product line of Aspect Communications. Not only, that we directly supported company projects, we also complemented the knowledge of their business partners gaining vast experience on top of trained knowledge. So we decided to dedicate an entire section related to the work performed in selected project phases. It shall aid in providing a roadmap to potential partners allowing them to identify the steps to be done with potential tasks performed by our team.